優秀的ITILFND_V4在線題庫|高通過率的考試材料|快速下載ITILFND_V4學習指南

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EXIN ITILFND_V4 Exam Syllabus Topics:

Section	Objectives
Topic 1: Key Concepts of Service Management	- Service Value System (SVS) - Guiding Principles - Four Dimensions of Service Management
Topic 2: Continual Improvement
Topic 3: Service Value Chain Activities
Topic 4: ITIL Practices	- Service Management Practices - General Management Practices - Technical Management Practices

>> ITILFND_V4在線題庫 <<

ITILFND_V4學習指南，最新ITILFND_V4考古題

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最新的 EXIN ITIL ITILFND_V4 免費考試真題 (Q31-Q36):

問題 #31
Which is an example of a service request?

A. A request for normal operation to be restored
B. A request to investigate the cause of an incident
C. A request to implement a security patch
D. A request for access to a file

答案：D

問題 #32
Where should all master copies of controlled software and documentation be stored?

A. In the definitive production library
B. In the definitive media library
C. In the definitive capacity library
D. In the definitive security library

答案：B

問題 #33
Which action is performed by a service provider?

A. Requesting required service actions
B. Receiving of the agreed goods
C. Authorizing budget for service consumption
D. Ensuring access to agreed resources

答案：D

問題 #34
Which value chain activity ensures that service components meet agreed specifications?

A. Obtain/build
B. Design and transition
C. Plan
D. Deliver and support

答案：A

問題 #35
Which of the following statements about 'outcomes' is TRUE?

A. An outcome depends on at least one output to deliver a result
B. Outcomes provide assurance to stakeholders regarding the performance of a service
C. The level of expenses regarding a technology for a service is defined by an outcome
D. The delivery of products to a stakeholder is enabled by outcomes

答案：A

解題說明：
Outcomes are the end results that depend on specific outputs to achieve desired effects or benefits.

問題 #36
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