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Salesforce EX-Con-101 Exam Syllabus Topics:

SectionObjectives
Topic 1: Collaboration and Engagement- Chatter and community engagement features
- Case management in Experience Cloud
Topic 2: Experience Cloud Fundamentals- Experience Cloud licensing and capabilities
- Use cases and business value of Experience Cloud
Topic 3: Analytics and Optimization- Adoption and performance metrics
- Experience Cloud reporting and dashboards
Topic 4: Security and Access- User authentication and login methods
- Profiles, permission sets, and roles in Experience Cloud
- Sharing models and data visibility
Topic 5: Experience Personalization- Content personalization strategies
- Salesforce CMS integration
- Audience targeting and segmentation
Topic 6: Experience Site Configuration- Templates and branding
- Navigation and structure configuration
- Site creation and setup

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Salesforce Certified Experience Cloud Consultant Sample Questions (Q154-Q159):

NEW QUESTION # 154
Northern trail Outfitters has created a microsite digital experience for its Gold-Level VIP customers. The digital experience is not yet actives.
The community manager would like to send welcome emails on a specific day, which include a promotion for participating in the community.
In which order should the community manager perform activation steps?

Answer: A

Explanation:
The order in which the community manager should perform activation steps is A. To activate a site in Experience Cloud, you need to complete several steps, such as adding profiles and permission sets, enabling contacts as community users, setting welcome emails, and setting the site to active. The order of these steps is important, because some steps depend on others. For example, you need to add profiles and permission sets before you can enable contacts as community users, and you need to set welcome emails before you can set the site to active.


NEW QUESTION # 155
Zephyrus Relocation Services (ZRS) plans to build a portal for its partners. The portal needs to show company information and brand details on the Account Management page.
Which templates shouldZRS consider to build the portal?
Choose 2 answers

Answer: A,D

Explanation:
Partner Central and Build Your Own are two templates that ZRS can consider to build the portal for its partners. Partner Central is a template that is designed for managing partner relationships, such as recruiting, onboarding, training, and co-selling. Build Your Own is a template that allows you to create a custom site using Lightning Web Components and other web standards.


NEW QUESTION # 156
The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's sitemanager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.
Which two practices does the site manager need to do to ensure SEO is implemented successfully?
Choose 2 answers

Answer: B,D

Explanation:
A robots.txt file is a text file that tells web crawlers which pages or files the crawler can or can't request from your site. This is used mainly to avoid overloading your site with requests; it is not a mechanism for keeping a web page out of Google. You can create a custom robots.txt file for your Experience Cloud site to control how search engines index your site.
To make your Experience Cloud site visible to search engines, you also need to make sure that your site is public and activated. A public site allows anyone on the internet to access your site without logging in. An activated site is live and ready for visitors.


NEW QUESTION # 157
Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions bychatting with an agent while browsing the Experience site.
How should an administrator embed the chat window in an Experience site?

Answer: A

Explanation:
The Embedded Service component allows you to embed a chat window in your Experience Cloud site, so customers can chat with agents while browsing the site. You can add the Embedded Service component to any Builder page and configure its properties, such as the chat button label, pre-chat fields, and offline support.


NEW QUESTION # 158
A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.
What could be the possibleissue here?

Answer: C

Explanation:
This permission allows the manager to create, edit, and delete all users in the org, including internal users.
This permission overrides the sharing settings and role hierarchy that normally restrictaccess to user records. To limit the manager's access to only community users, the manager should be given the Manage External Userspermission instead2


NEW QUESTION # 159
......

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