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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: OmniScripts | 27% | - Structure and components of OmniScripts - Validate and align OmniScript processes with requirements - Map business processes to OmniScript components |
| Topic 2: FlexCards | 23% | - Design FlexCards to meet requirements - Capabilities, use cases and purpose of FlexCards - Collect and organize customer 360 information |
| Topic 3: Data Tools | 23% | - Calculation Matrices and Procedures: use and benefits - Purpose and benefits of DataRaptors and Integration Procedures - Design DataRaptors and Integration Procedures |
| Topic 4: Best Fit Solutioning | 27% | - Map requirements to appropriate OmniStudio tools - Gather, analyze and simplify business requirements - Design solutions using OmniStudio best practices |
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NEW QUESTION # 164
A company is creating a FlexCard for agents to respond to account inquiries. The company has decided to lim actions on the card to the three most frequent and important actions users typically take. Based on the user analysis exhibit shown below, which three actions should appear on the card? Choose 3 answers
Answer: B,C,D
Explanation:
Based on the user analysis exhibit, the three actions that should appear on the card are: verify a transaction, request higher limit, and make a payment. These actions have the highest frequency and importance scores among the six actions listed. The other actions, such as view credit score history, view statements, and view rewards, have lower frequency and importance scores, and can be accessed through other means
NEW QUESTION # 165
A company plans to use OmniScript to digitally transform Its business. During the discovery phase of the project the team reviews all of the business processes including the Individual steps of each process. As a result of analysis, it is clear that many processes need to update contact data at different points in the process.
What solution should the consultant recommend to efficiently meet these requirements?
Answer: D
Explanation:
The solution that the consultant should recommend to efficiently meet these requirements is to create an OmniScript that uses the reusable property to update contact data and embed it in other OmniScripts. A reusable OmniScript is an OmniScript that can be embedded in another OmniScript as a sub-process. This way, the consultant can create one OmniScript that updates contact data in a consistent way, and then use it in multiple OmniScripts that need to update contact data at different points in the process. This will improve the design and maintenance of the OmniScripts
NEW QUESTION # 166
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverageon their current plan. Which OmniStudio tool could a consultant recommend to get the discounted rate?
Answer: C
Explanation:
The OmniStudio tool that the consultant should recommend to get the discounted rate is Calculation Matrices. A Calculation Matrix is a tool that can perform complex calculations based on multiple input variables and output values. The consultant can use a Calculation Matrix to define the input variables, such as number of lines and internet coverage, and the output values, such as discounted rate. The Calculation Matrix can then apply rules and formulas to calculate the discounted rate for each combination of input variables
NEW QUESTION # 167
A business process requires the user to upload a file in the OmniScript. The file ID needs to be linked to the parent record being created. Which approach ensures the link is established correctly?
Answer: A
Explanation:
The parent record's Salesforce ID is required to create the correct relationship between the uploaded file and the newly created parent record. Therefore, the Data Mapper Load that creates the parent record must return/output the new record ID so the OmniScript or subsequent data action can use it to link the file properly. OmniScripts can support file upload use cases, so option B is false. A Data Mapper Extract cannot search the user's local computer; it retrieves Salesforce data. The link is not guaranteed automatically in every multi-step process unless the parent record ID is available and passed into the file-linking step. Salesforce Data Mapper Load examples show that linking related records requires carrying the created parent ID into the related mapping/linking process.
NEW QUESTION # 168
A company needs a guided process for their internal support department that will provide the following functionality:
* Allow the user to enter their employee id
* Retrieve name, mobile phone, title, and email using the employee id
* Display the user's details on a page
* On another page, allow the user to enter case details, including subject, category, severity, and description Which three elements should the consultant recommend to meet these requirements using an OmniScrip?
Choose 3 answers
Answer: C,D,E
Explanation:
The three elements that the consultant should recommend to meet these requirements using an OmniScript are: Messaging, DataRaptor Post Action, and Steps. A Messaging element is an element that can display a text message with an icon and a color, such as blue for information or yellow for warning. The consultant can use a Messaging element to display the user's details on a page. A DataRaptor Post Action is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post Action to save the case details to Salesforce. A Step element is an element that can group related fields and elements in an OmniScript, and display them in a page or a section. The consultant can use multiple Step elements to organize the OmniScript into logical steps, such as entering employee id, displaying user details, and entering case details.
NEW QUESTION # 169
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