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| Section | Weight | Objectives |
|---|---|---|
| Telephony and Call Routing | 30% | - Voice channel troubleshooting - Inbound and outbound telephony settings - Telephony integration configuration - Webex Contact Center telephony architecture options - Voice call routing components configuration |
| Advanced Features and AI | 25% | - AI-powered routing and automation - Analytics and optimization - Advanced workflow design - Third-party integrations and APIs |
| Digital Channels | 15% | - Digital channel troubleshooting - Chat, email, SMS, social media channel integration - Digital contact routing configuration |
| Tenant Configuration and Reporting | 30% | - Call recording configuration - Agent and supervisor desktop setup - User and team configuration - Network requirements for Webex Contact Center - Reporting dashboards and visualizations |
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NEW QUESTION # 37
What are the two current default rate limits for a given client ID when Webex Contact Center APIs are protected with rate limiting? (Choose two.)
Answer: C,D
Explanation:
Cisco protects Webex Contact Center APIs with rate limiting per client ID so that one application cannot exhaust shared platform capacity. The current default limit represented in this question is 30 requests per second and 1800 requests per minute for a given client ID. Those two values are the same rate expressed at different time scales, and both are used by administrators and developers when sizing integration retry logic.
The Webex developer guidance also stresses that clients must handle HTTP 429 responses and Retry-After behavior rather than assuming unlimited API throughput. The 300 requests per second and 1000 requests per minute options do not match the stated current Contact Center API limits. The 300 requests per minute figure appears in broader Webex REST API guidance for many APIs, but the question is asking specifically about the Webex Contact Center API limits in this context. Correct integrations should therefore throttle to 30 RPS and 1800 RPM unless Cisco grants or documents a different tenant-specific limit. Reference: Webex Developer, Webex Contact Center APIs; Webex Developer blog, Rate Limiting and the Webex API.
NEW QUESTION # 38
Refer to the exhibit.
A Webex Contact Center engineer is investigating chat digital channel failure. The engineer checks the failing transaction in the Webex Connect flow debugger and sees this output for Resolve Conversation node .
Which action must the engineer take to resolve the issue?
Answer: A
Explanation:
The Resolve Conversation node is a Webex CC Task/Engage integration node that depends on valid node authorization in Webex Connect. Cisco's Webex Connect documentation states that client applications such as Webex Connect must provide a valid access token to use Cisco Webex Contact Center and Webex Engage APIs, and that the token is generated from the configured node runtime authorization. If the Resolve Conversation node fails because it cannot call the Webex Contact Center integration properly, the administrator must authorize the Webex CC Task integration in Webex Connect with valid credentials.
Changing the administrator password does not directly authorize the node runtime. Agent credentials are irrelevant because the flow node is running as an integration, not as an agent desktop session. A connector under Webex Contact Center integrations may be needed for some external API use cases, but the failing node shown is part of the pre-built Webex Connect/WxCC task authorization path. Reference: Webex Connect Help, Webex CC Task Integration Nodes and Node Authorizations; Resolve Conversation - WXCC.
NEW QUESTION # 39
Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?
Answer: D
Explanation:
Language and voice are separate configuration values in a Webex Contact Center voice flow using AI Agent responses. The Global_Language variable controls the response language, while Global_VoiceName selects the voice used by text-to-speech or AI-agent speech output. Setting only Global_Language to es-ES would change the language but would not guarantee the company-approved Spanish voice. Setting only a friendly voice name without the language would not guarantee Spanish recognition and generation behavior. The string en-ES is invalid for Spanish in this context because en identifies English, while es-ES identifies Spanish for Spain. The requirement asks for consistent professional executive-sounding Spanish regardless of caller location or dialect, so both values must be explicitly set after the menu selection: Global_Language to es-ES and Global_VoiceName to the approved Spanish voice system name. This gives the flow deterministic language and voice behavior. Reference: Cisco Help, Webex AI Agent Studio Administration guide; Use AI agents for customer interactions.
NEW QUESTION # 40
The CTO of QQS Solutions wants to record calls to meet these requirements:
- All inbound calls are recorded.
- Recordings must be for the entire company.
- Only administrators are allowed to configure recording.
- Avoid custom configurations, when possible.
Which recording method meets these requirements?
Answer: C
Explanation:
Global recording configuration applies recording settings across the entire tenant/company and avoids custom per-flow or per-queue setup. It is the best fit when all inbound calls must be recorded consistently and recording configuration should remain centrally controlled by administrators.
NEW QUESTION # 41
An administrator needs to authenticate users to Webex services using the company's existing identity provider. Which technology enables this integration?
Answer: B
Explanation:
SAML SSO allows organizations to integrate Webex authentication with enterprise identity providers such as Azure AD or Okta. Users can authenticate using existing corporate credentials.
SNMP, CAPF, and TFTP are unrelated to federated identity and single sign-on authentication workflows.
NEW QUESTION # 42
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