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SAP C-BCSCX-2502 Exam Syllabus Topics:

SectionWeightObjectives
Customer Experience Use Cases and Industry Scenarios11-20%- Industry Applications
  • 1. Customer loyalty and retention strategies
  • 2. B2B and B2C commerce use cases
  • 3. Retail customer experience scenarios
Business Value, Opportunity and Differentiators31-40%- Customer Experience Strategy
  • 1. Explain customer-centric business transformation
  • 2. Position SAP Customer Experience portfolio value
  • 3. Identify competitive differentiators
SAP Customer Experience Solutions, Processes and Strategy41-50%- Business Process Integration
  • 1. Omnichannel customer engagement
  • 2. Lead-to-cash processes
  • 3. Integration with SAP Business Suite
- SAP CX Portfolio
  • 1. SAP Commerce Cloud capabilities
  • 2. SAP Emarsys and customer engagement
  • 3. Customer data and experience management
  • 4. SAP Sales Cloud and Service Cloud positioning

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SAP Certified - Positioning SAP Business Suite via SAP Customer Experience Solutions Sample Questions (Q21-Q26):

NEW QUESTION # 21
How does SAP Customer Experience support end-to-end processes?
Note: There are 3 correct answers to this question.

Answer: C,D,E


NEW QUESTION # 22
What is SAP Customer Data Cloud designed to do?

Answer: B


NEW QUESTION # 23
What are some of the benefits of an integration between SAP Customer Experience and SAP ERP?
Note: There are 3 correct answers to this question

Answer: B,C,D


NEW QUESTION # 24
Which feature is available in SAP Commerce Cloud?

Answer: D


NEW QUESTION # 25
Which of the following are steps in the a typical Lead to Cash journey?
Note: There are 3 correct answers to this question.

Answer: B,C,E


NEW QUESTION # 26
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