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Salesforce Salesforce-Communications-Cloud Exam Overview:

Certification Vendor:	Salesforce
Exam Name:	Salesforce Communications Cloud Accredited Professional (AP) Exam
Exam Number:	Salesforce-Communications-Cloud-AP
Real Exam Qty:	60
Related Certifications:	Salesforce Communications Cloud Salesforce OmniStudio Consultant Salesforce Industry Cloud Credentials
Exam Duration:	105 minutes
Available Languages:	English
Exam Price:	USD 75
Exam Format:	Multiple Choice, Multiple Select
Recommended Training:	OmniStudio Learning Modules Salesforce Trailhead - Communications Cloud
Exam Registration:	Salesforce Credentials Registration
Sample Questions:	Salesforce Salesforce-Communications-Cloud Sample Questions
Exam Way:	Online proctored exam via Salesforce authorized testing provider
Pre Condition:	Recommended: Familiarity with Salesforce platform fundamentals and Industry Cloud concepts
Official Syllabus URL:	https://trailhead.salesforce.com/credentials/accredited-professional

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Salesforce Salesforce-Communications-Cloud Exam Syllabus Topics:

Topic	Details
Topic 1	Discovery: This section evaluates the abilities of Communications Cloud professionals to assess customer IT ecosystems, define KPIs, map business processes, and address data volume considerations to align Salesforce Communications Cloud solutions with business objectives.
Topic 2	Planning and Design: The topic measures expertise of aspiring Salesforce Communications Cloud professionals in designing scalable, best-practice-driven solutions, including product catalog modeling, order fulfillment, and migration strategies. Communications Cloud professionals are tested on aligning processes and requirements to architectural guidelines, prioritizing user stories, and designing asset management flows.
Topic 3	Delivery: It focuses on translating final designs into implementations by distinguishing OOTB functionality from customizations, aligning architecture and order components, and devising data migration strategies. Mastery in this topic highlights capability as a Communications Cloud professional.

Salesforce Communications Cloud Accredited Professional (AP) Exam Sample Questions (Q10-Q15):

NEW QUESTION # 10
Infiwawe offers Internet and voice services to residential customers. In order to provision the services engineer have to visit the customer location and install the Modem, then provide the modem related data over phone and share the details required to sent to the fulfillment system. Infiwave has identified that having the technician provide the details in phone is error prone.
What two feature from Industries Order Management shall infiwave use to support this functionality and correct order capture.

A. Implement a callout orchestration item to execute a request on the fulfillment system for activation
B. Implement a manual orchestration item, assign it to the technician and configure an omni scripts for the technician to fill details
C. Implement a milestone orchestration item to execute request on the fulfillment system for activation
D. Implement push orchestration item, assign it to technician and configure omni scripts for the technician to fill details

Answer: B,D

Explanation:
To support manual tasks efficiently and reduce errors, implementing a manual orchestration item assigned to the technician with an OmniScript for detail entry (B), and employing a push orchestration item also configured with an OmniScript (D), are effective. These approaches provide structured interfaces for technicians to input required information directly, enhancing accuracy and integration with fulfillment systems.References:Salesforce Industries Order Management documentation on orchestration items and OmniScripts.

NEW QUESTION # 11
A Company wants to improve their quote to order journey experience, the journey contains manufacturing products and services, and integration with inventory system for device reservation. They want to have smooth omni channel experience. What approach should a consultant take during planning to ensure optimal development and time to market?

A. UX experience is the most important. Fully design and validate the UX before designing the integration step
B. Plan for three user stories running in parallel: UX design, Device reservation, API and inventory system integration
C. Plan for three user stories running subsequently: UX design first, Device Reservation API second, and inventory management system at last
D. Exact data in integration is an input to the ux design. Detailed Design of the integration... can start

Answer: B

Explanation:
For optimal development and time to market, planning three user stories to run in parallel (A) covering UX design, Device Reservation API, and inventory system integration ensures that all essential components of the quote-to-order journey are developed concurrently. This approach facilitates a smoother omnichannel experience by integrating device reservation and inventory management seamlessly with the user interface design.References:Best practices for agile project management and omnichannel strategy development.

NEW QUESTION # 12
What are the 3 keys inputs used by order management to determine the output of MACD order.

A. Commercial and technical product configurations
B. Order and order item details
C. Assets and inventory item records
D. Fulfillment request and fulfillment request line records
E. Quote and quote line items records

Answer: B,C,D

Explanation:
Order Management determines the output of MACD (Move, Add, Change, Disconnect) orders based on Order and order item details (A), Fulfillment request and fulfillment request line records (C), and Assets and inventory item records (D). These inputs provide the necessary context for processing MACD orders, ensuring accurate fulfillment and asset management.References:Salesforce Communication Cloud Order Management documentation on MACD order processing.

NEW QUESTION # 13
Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

A. User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.
B. Split Line Items in the same order before submitting the order and request an increase to order size limits
C. Ensure platform Events mode is enabled for Order Management
D. Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.

Answer: A,C

Explanation:
To mitigate the risk of large orders hitting governor limits, enabling Platform Events mode for Order Management (A) and using Enterprise Sales Model capabilities to split orders by site before submission to Order Management (B) are effective techniques. These approaches help manage large orders more efficiently by leveraging Salesforce ' s event-driven architecture and logically segmenting orders for better processing.
References:Salesforce Industries Order Management documentation on Platform Events and Enterprise Sales Model best practices.

NEW QUESTION # 14
Universal container (UC) is implementing communication cloud and the business is asking a consultant to migrate all orders from the last 5 years, which will include millions of orders. What are three valid points consultant should raise in this scenario?

A. Migrating millions of records will cause Order Management to fail during processing due to large volume
B. Migrating millions of records may reduce query performance due to large data volumes
C. There is a need to raise a support case two weeks before the data load so that salesforce can monitor the performance
D. Migrating Assets instead of orders would provide more business Value.
E. This would require migrating all products sold within last 5 years, including those that are no longer sold.

Answer: A,E

NEW QUESTION # 15
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