Study PEGACPDC25V1 Test, Exam PEGACPDC25V1 Overviews

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Pegasystems PEGACPDC25V1 Exam Overview:

Certification Vendor:Pegasystems
Exam Name:Pega Certified Decisioning Consultant 25
Exam Number:PEGACPDC25V1
Certificate Validity Period:1 year
Exam Format:Scenario-based Questions, Multiple Choice
Exam Price:$175 USD
Related Certifications:Pega Certified System Architect
Pega Certified Senior System Architect
Pega Customer Decision Hub Certification
Available Languages:English
Exam Duration:90-120
Real Exam Qty:60-75
Passing Score:70%
Recommended Training:Pega Academy - Customer Decision Hub Learning
Exam Registration:Pega Certification Portal
Sample Questions:Pegasystems PEGACPDC25V1 Sample Questions
Exam Way:Online proctored or test center
Pre Condition:Recommended: Pega System Architect certification or equivalent experience with Pega Customer Decision Hub.
Official Syllabus URL:https://www.pega.com/services/education-and-certification

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Pegasystems PEGACPDC25V1 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Engagement policies: Addresses creating engagement policies, strategies, and customer journeys that govern contact timing and frequency.
Topic 2
  • Channels: Covers implementing real-time containers, offer emails, and third-party integrations for multi-channel delivery.
Topic 3
  • Contact policy and volume constraints: This domain covers managing contact policies to limit how often customers receive communications, focusing on controlling action exposure and volume in outbound channels while configuring appropriate tracking periods.
Topic 4
  • Customer Engagement Optimization: Addresses change management, revision management, GenAI brand voice, and action update processes.
Topic 5
  • Next-Best-Action concepts: Covers one-to-one engagement fundamentals, contact center optimization, always-on outbound strategies, and next-best-action optimization.
Topic 6
  • Decision strategies: Focuses on building decision strategies with business logic to power the decisioning engine.

Pegasystems Certified Pega Decisioning Consultant 25 Sample Questions (Q53-Q58):

NEW QUESTION # 53
U+ Bank has recently implemented Pega Customer Decision Hub. As a first step, the bank went live with the contact center to improve customer engagement. Now, U+ Bank wants to extend its customer engagement through the web channel. As a decisioning architect, you have created the new set of actions, the corresponding treatments, and defined a new trigger in the Next-Best-Action Designer for the new web channel.
What else do you configure for the new treatments to be present in the next-best-action recommendations?

Answer: D

Explanation:
When you create a new trigger in the Next-Best-Action Designer, Pega Customer Decision Hub automatically generates a decision strategy for that trigger and channel. You do not need to create or modify any strategies manually. Verified Reference: Pega Academy - Decisioning Consultant - Creating triggers


NEW QUESTION # 54
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best- Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto- generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.

Answer:

Explanation:
A screenshot of a computer screen Description automatically generated


NEW QUESTION # 55
The development team at U+Bank wants to create multiple test personas for their new engagement strategy quickly. A team member suggests using Pega GenAI features instead of creating a manual persona to improve efficiency and speed up the testing process.
Which advantage does Pega GenAI provide when creating personas compared to manual creation?

Answer: D


NEW QUESTION # 56
MyCo, a telecom company, wants to send promotional SMSs with data plan offers to their qualified customers. The business intends to use the same action flow template with their target flow pattern for all the data plan actions.
What do you configure to implement this requirement?

Answer: D


NEW QUESTION # 57
U+ Bank, a retail bank, is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS. All customers must receive this communication regardless of the engagement policy conditions and constraints.
Which type of communication do you configure to implement this requirement?

Answer: B


NEW QUESTION # 58
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