ITIL-4-HVIT Real Exam Questions | Practical ITIL-4-HVIT Information

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

SectionObjectives
Understand how ITIL practices contribute to high-velocity IT- Key ITIL practices for high-velocity environments
  • 1. Information security management
    • 2. Business analysis
      • 3. Service validation and testing
        • 4. Architecture management
          • 5. Deployment management
            Understand the digital product lifecycle in terms of the ITIL operating model- Digital product lifecycle and value streams
            • 1. Designing and delivering digital products
              • 2. Operating and improving digital products
                Understand how to contribute to achieving value with digital products- Value creation in high-velocity IT
                • 1. Customer and stakeholder value
                  • 2. Feedback loops and continual improvement
                    Understand concepts regarding the high-velocity nature of digital enterprises- Understand the concepts of high-velocity IT
                    • 1. The characteristics of high-velocity IT
                      • 2. Digital technology and digital organizations
                        Understand the importance of the ITIL guiding principles in a high-velocity IT environment- Applying ITIL guiding principles
                        • 1. Focus on value
                          • 2. Optimize and automate

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                            Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions (Q75-Q80):

                            NEW QUESTION # 75
                            An organization uses software robots to process the claim forms, documents and images submitted by its customers via the organization's mobile application.
                            What are the software robots an example of?

                            Answer: D

                            Explanation:
                            Software robots used to automate processing of claim forms, documents, and images are an example of digital technology. They represent enabling technologies such as automation and intelligent processing tools that support service delivery and improve efficiency within digital services, rather than being a product or a management approach.


                            NEW QUESTION # 76
                            An organization wants to increase its revenue by reducing the delay between the uploading of reference data for new products and the ability to place sales orders.
                            Which activity would MOST contribute to achieving this?

                            Answer: B

                            Explanation:
                            Continuous integration and continuous deployment (CI/CD) reduce the time between changes being made and being available in production. By automating build, test, and deployment processes, CI/CD enables faster and more frequent delivery of updates such as reference data changes, directly reducing delays between data upload and its availability for business use, thereby supporting faster revenue realization.


                            NEW QUESTION # 77
                            An organization has recently acquired another company with its own service management teams.
                            The organization wants to ensure healthy relationships between employees and the opportunity for everyone to contribute to value co-creation.
                            What should the organization do NEXT?

                            Answer: C

                            Explanation:
                            When two organizations are integrated, relationship health and effective value co-creation depend on understanding the people involved, their roles, expectations, and potential conflicts.
                            Stakeholder analysis is the appropriate next step because it identifies all relevant groups, their interests, influence, and possible areas of friction. This creates the foundation for aligning collaboration and ensuring inclusive participation in value creation.


                            NEW QUESTION # 78
                            An IT department is planning to make significant investments in new testing technology that will enable them to provide more reliable services.
                            What does this situation describe?

                            Answer: A

                            Explanation:
                            This describes IT transformation, as the investment focuses on improving internal IT capabilities (new testing technology) to provide more reliable services, rather than changing the business model or creating new digital products, which would characterize digital transformation.


                            NEW QUESTION # 79
                            An organization is going through a digital transformation. With the increased importance of digital services, the organization needs to ensure a balance between time to market and high reliability.
                            How does the 'architecture management' practice support this?

                            Answer: B

                            Explanation:
                            The architecture management practice would recommend iteratively moving application functionality to microservices, as this reduces tight coupling, increases flexibility, and allows more frequent and safer changes to the system.


                            NEW QUESTION # 80
                            ......

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